Understanding Your Bill
Although we try to make your visit with us as easy as possible, we realize that healthcare billing is complex and sometimes confusing. The following information will help you to understand the types of bills you may receive from us.
If you have additional questions, please do not hesitate to contact Customer Service at (602) 512-8882 or e-mail us. It is our commitment to respond to your question by the next business day.
Why am I being billed?
Normally, if you have a balance after your insurance has made payment, it is because you have not met your "out of pocket" expenses. Your employer or insurance company has set the amount you are responsible to pay. If you believe your insurance should have paid the balance at 100 percent, you should review your Explanation of Benefits, or contact your insurance carrier.
Why am I getting more than one bill?
When you visit Phoenix Children's Hospital you may receive more than one bill. The bill you receive from Phoenix Children's is for use of our facility. The physicians, radiologists and other specialists, may bill you separately from their own practices. We all work together to provide excellent care for your child.
Is my insurance being billed?
Phoenix Children's Hospital will bill the insurance company you gave us at the time of registration for your visit. We will send you statements indicating that your insurance company has been billed and the status. When your insurance company pays Phoenix Children's, you will receive a bill for any balance remaining.
Can I get a discount on the amount I owe?
We understand that sometimes it is difficult to plan financially for unexpected illness and injury. It is our commitment to the community we serve to provide exceptional patient care at a reasonable price. If you would like to discuss alternative forms of payment, please contact our Customer Service at (602) 512-8882.
I have no job and cannot pay this bill.
Phoenix Children's Hospital can provide Financial Counseling to all families who have issues with payment of services rendered. Financial Counselors can review your current financial status to determine whether you will qualify for known financial assistance programs, hospital based charity care, or discounted payment plans based on financial need. You may reach our Customer Service at (602) 512-8882.