Phoenix Children's New Main Building - Frequently Asked Questions
General FAQs
Where is Phoenix Children’s Hospital located?
We’re at 1919 E. Thomas Rd., Phoenix, AZ 85016. View the map for details.
When does the new building open?
Floors one through three of the Main Building are open now. On June 2011, floors four and five will open. Over the summer, floors six through eight will open.
What are the names of the buildings?
As we've grown, some of the building names have changed! Here is a list for reference:
- Main Building – Phoenix Children’s Hospital new tower
- East Building – the original hospital building, also called Building A.
- Ambulatory Building – previously called the Outpatient Building, or Building B
- Rosenberg Children’s Medical Plaza – unchanged, previously referred to as Building E.
- Thomas Garage West – the new 525-space patient and visitor parking garage, accessible from Thomas Rd.
- Cambridge Garage – the original patient and visitor parking garage, accessible from Cambridge Ave.
- Ronald McDonald House – unchanged
- Administration Building – previously referred to as Building C
View the 3-D campus map for way-finding.
What is open on the first floor of the new Main Building?
The main lobby and information desk, admitting, imaging/radiology, the cafeteria with indoor seating, the gift shop, the public connector, staff connector and the sweat test lab are now open. Note: To maintain a safe and secure environment, these areas are only open for patients, families, staff and authorized visitors.
View photos of the first floor.
What is the public (north) connector?
It is the indoor hallway used to move between the Main Building and the East Building.
What is the south connector?
It's an employee-only indoor hallway used to move between the Main Building and the East Building.
What is open on the second floor?
Five specialty clinics are open on the second floor:
- Dermatology
- Endocrinology
- Gastroenterology
- Orthopaedics
- Pulmonology
New physician offices and the blood draw area are also open.
View photos of the second floor.
What is open on the third floor?
Respiratory therapy, a blood bank, and the volunteer services offices are open.
View photos of the third floor.
Where do I go for my appointment?
Use these building directories to locate your destination:
Rosenberg Children's Medical Plaza Directory
The new Hospital looks really great! Can I stop by to check it out?
To maintain a safe and secure environment for patients, families, and staff, Phoenix Children’s Hospital is not open to the public for tours at this time.
All of our visiting guidelines are in effect.
When are visiting hours?
8 a.m. – 8 p.m. every day.
Parking FAQs
Where do I park?
There are two free parking garages and one parking lot (ED only) for patients and visitors (view large campus map).
If you are coming to the Main or East Buildings, park in the Thomas Garage West.
If you are going to the Ambulatory Building or Rosenberg Children's Medical Plaza, park in the Cambridge Garage.
If you are going to our Emergency Department, park in the Emergency parking lot.
Do you have curbside drop-off and pick-up?
Yes, we have curbside drop-off and pick-up in front of every building.
Do you have valet parking?
Valet parking is no longer available.
Why?
Valet parking was implemented to ease access during construction. Since we’ve opened the new Thomas Garage West adjacent to the Main Building, the campus has generous parking close to each building.
What if I have appointments in the Main Building and another building on campus, in the same day?
You can walk from the Main Building to the East Building through the public (north) connector. If you exit the East Building to the south, you can access both the Ambulatory Building and the Rosenberg Children’s Medical Plaza.
Another option is to move your vehicle to the Cambridge Garage.
Where is the delivery area for authorized vendors?
All deliveries are directed to the loading dock on the south side of the campus (on 18th Place, in between Cambridge Avenue and Windsor Street) View the map.
Next Phase FAQs
When are the other floors opening?
The next phase is scheduled for June 1, 2011. At that time, floors four and five will open. Floors six through eight will open over the summer.
What’s opening in the next phase?
- First floor: Pre-admission testing, radiology/imaging, a new retail pharmacy, and an outdoor patio
- Third floor: Rooftop garden and family respite area
- Fourth floor: Surgery/Pre-Op/PACU, and the
Cardiac Catheterization lab - Fifth floor: CVICU (Cardiovascular Intensive Care Unit)
- Sixth floor: PICU (Pediatric Intensive Care Unit)
- Seventh Floor: Hematology/Oncology and
Bone Marrow Transplant - Eighth floor: PEMU (Pediatric Epilepsy Monitoring Unit) and surgical suites for neurology and orthopaedics
Phoenix Children’s will have private patient rooms on each floor to better serve our patients and their families.
What about floors 9 through 11?
We have shelled this space for future expansion.
What’s changing in the East Building?
Future plans include the expansion of our Emergency Department and turning the old cafeteria into additional conference space.
How can I make a donation to support the expansion?
You can make a donation online to support our expansion! Donations are vital to our ability to continue our multi-phase expansion plans. Thank you for your support!
Food Services FAQs
How do I get to the cafeteria?
The new cafeteria is located on the first floor of the Main Building. To get there from the East Building, use the public (north) connector. You’ll see the cafeteria seating on the left, followed by the Bistro Café and main cafeteria entrance.
What are the cafeteria’s hours of operation?
The cafeteria is open every day, during the following hours:
6:30 a.m. - 10:30 a.m.
11:15 a.m. - 4 p.m.
4:30 p.m. - 7 p.m.
Is there 24-hour food service?
Currently, the new Bistro Café is only open during extended hours.
Mon - Fri: 6:30 a.m. to 11:30 a.m. and 10 p.m. – 2 a.m.
The Bistro Café offers items such as:
- Pizzas
- Deli Items
- Soups
- A "Cooked to Order" Grill Menu
- Simply to Go
- Hot and Cold Beverages (featuring Starbucks Coffee and espresso-based drinks)
- Snacks
We plan to offer 24-hour food service after our expansion is complete.
