Phoenix Children's Hospital Charity, Low-Income, and Uninsured Program
Phoenix Children's Hospital's Charity Care Policy helps patients who lack the financial resources to meet all, or part of their bills from the hospital.
No patient is denied care due to inability to pay.
Our Charity Care Policy allows discounts and protection to low-income or uninsured patients, and ensures consistent and fair collection practices. We take into account each patient's ability to contribute to the cost of their care.
Phoenix Children's Hospital Charity, Low-Income and Uninsured Program is designed to:
- Use a consistent sliding fee scale for patient liability in assessing patient financial need.
- Provide extended payment plans with no interest charges to our low-income and uninsured patients.
- Assist patients in applying for state and/or federal financial aid programs for which they qualify.
How our Charity Care Policy works
It is the policy of Phoenix Children's Hospital to render services either free of charge or at a reduced amount to patients who are not able to pay for services and who are not eligible for outside financial aid or government healthcare programs. The determination for patients' accounts which may qualify for charity assistance should be made at admission, or as soon as possible, thereafter.
The need for Charity Assistance consideration may be identified by a patient's family members, attending physician, the Hospital's customer relations department, a social service agency, clergy, or any other member of the community who may be aware of the patient's financial situation.
Charity assistance will be available to patients receiving emergent or urgent care who actively seek, cooperate with and qualify under specific program eligibility requirements.
Charity assistance for elective care will be reviewed on a case-by-case basis.
Charity assistance is the payor of "last resort" for services provided by Phoenix Children's Hospital.
Charity determination is made based on the parent's/responsible party's net income (after medical expenses), number of members in the household, and net worth.
A consistent sliding fee scale for patient liability will be used in assessing patient financial need. The monthly income limit for most Arizona programs is 100% of the Federal Poverty Level (FPL). Refer to the Financial Qualification Scale policy for details. The ranges displayed below will serve as a guide in offering Charity Care:
- 100% Charity Care (write-off) for a monthly income limit that is 100% of the Federal Poverty Level
- 75% Charity Care (write-off) for a monthly income limit that is 150% of the Federal Poverty Level
- 50% Charity Care (write-off) for a monthly income limit that is 225% of the Federal Poverty Level
- 25% Charity Care (write-off) for a monthly income limit that is 300% of the Federal Poverty Level
NOTE: Charity write-off requests which exceed a monthly income of 300% of the Federal Poverty Level may require further approval.
The Hospital's Financial Counselor will process the patient account and obtain approval of charity assistance from the Director of Hospital or Physician Revenue Cycle Operations, Patient Financial Services Director, Chief Financial Officer, or Phoenix Children's Hospital Board of Directors.
Download the full Charity Care Policy. (PDF)
Contact us:
For more information, please call our billing department at (602) 512-8882.
